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Case Handler - ME

Please Note: The application deadline for this job has now passed.

Job Introduction

We are currently recruiting for a Case Handler for the Mortgage Enforcement team in Glasgow.  You will act for mortgage lenders in taking steps to enforce their security by way of possession of the mortgaged property, at all times having regard to the commercial interests of the client. You will also carry out work delegated by the Team Manager efficiently and within relevant service standards.

In return we will invest in you. We want you to be successful. You will develop your technical and commercial skills through bespoke knowhow and development programmes ensuring you exceed all expectations. We have a flat hierarchy and you will be a highly valued member of the team and firm and we will ensure your hard work is recognised.

Role Responsibility

As a Case Handler your day to day remit includes:

  • Check file opening process and letter before action
  • Check property searches
  • Prepare & issue Calling Up Notices & related documents
  • Check Default Letters issued to customers
  • Deal with Voluntary surrender instructions
  • Issue summary applications to recover possession of property
  • Instruct local agents to attend at court hearings
  • Review court agent reports & instruct next steps
  • Prepare and lodge motions, minutes &  Minute of Amendments as required.
  • Manage diary on daily basis and progressing workflows as required
  •  Assisting with the preparation of MI & ad hoc client reports
  • Assisting with the preparation of internal reports
  • Liasing with and reporting to clients as required
  • Liasing as required with customers & their representatives to include undertaking any rehabilitation work

The Ideal Candidate

Our employees are talented people, distinguished by technical excellence, with a willingness to embrace team working and a passion for client service. You will be able to demonstrate a similar supportive, flexible and driven ethos and will have accumulated the following experience and skills:

  • A natural empathy/affinity with Clients and a good telephone manner, with a clear diction.
  • Competent numeracy and literacy skills.
  • Able to demonstrate a proactive approach and attention to detail.
  • Organisational and time management skills
  • Experience of working within a volume caseload environment
  • Confident managing multiple cases simultaneously
  • Ability to prioritise work effectively to meet deadlines and work to SLAs
  • Knowledge of  case management systems & processes
  • Experienced in using Word, Excel and Outlook

TLT is committed to creating a diverse working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate. We welcome applications from people with disabilities and as a Disability Confident Employer, we are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on HR-Recruitment@TLTsolicitors.com.

Package Description

We value our employees highly and we want you to feel valued. You will receive a competitive basic salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

About the Firm

We’re an ambitious UK law firm built around the needs of our high profile clients. With over 1000 employees and 100 partners across our six UK offices, we’ve grown considerably in the last three years – and so have our revenues. Open-minded? Definitively. Forward-focused? Absolutely. An energetic firm with an entrepreneurial, collaborative culture, we’re always looking to recruit highly talented individuals with the drive to succeed. So if you’re dynamic, determined and looking for a firm where you can develop your skills, join us and we’ll give you everything you need to thrive.


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