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IT Support Assistant

Please Note: The application deadline for this job has now passed.

Job Introduction

The IT Support Assistant:

  • Reports to the IT Support Manager ·       
  • Is a member of the IT Support Team

The IT Support Team is responsible for:

  • Driving and coordinating improvements across the IT Team and monitoring progress against KPIs
  • Coordinating compliance of operational risk, business continuity and information security activities across the IT Team.
  • Financial management of the IT budget, purchasing, invoices, payments and reporting / forecasting against budget.
  • Managing supplier compliance and performance 
  • Internal/external training opportunities for development

Role Responsibility

The IT Support Assistant is responsible for:

Financial Management

  • Assisting with the preparation of the yearly budget
  • Processing invoices and credit card statements
  • Producing reports on spend and preparing forecasts as required
  • Raising purchase orders

 Supplier Management

  • Housekeeping of supplier compliance documents and information
  • Scheduling account review meetings, producing agendas, taking minutes and managing actions
  • Producing reports using supplier portals on print volumes, data usage etc


  • Training, developing and supporting new team members
  • Maintaining team process documentation, ensuring these are up to date and legible
  • Investigate and communicate internal and external training opportunities for the wider IT Team

Asset Management

  • Issue and control of IT stock and consumables
  • Control and monitor the TLT JLT process


  • Adopt and support the IT Strategy
  • Maintain IT information on the Intranet and Collaborate
  • Coordinate reviews of IT policies with policy owners
  • Licence compliance investigation and reporting
  • Information security task management
  • Operational risk task management


  • Supporting both IT and business projects. On occasion coordinating and leading IT Projects. 
  • Produce/communicate reports relating to projects and outstanding project tasks

The Ideal Candidate

  • Ideally some experience in a similar role
  • Excellent communication skills
  • Excellent attention to detail and good organisational skills
  • Good knowledge of Word, Excel and Outlook
  • Demonstrate high levels of data accuracy and confidentiality
  • Experience of financial management
  • Experience in customer service

Package Description

We value our employees highly and we want you to feel valued. You will receive a competitive basic salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.


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