The IT Training Team is part of TLT's wider Information Technology team. We are responsible for the delivery of training of all of our IT systems to all employees and new starters within the Firm. This could be by any means including classroom, webinar or eLearning. We also write and manage a number of eLearning modules that are both IT and non-IT related. We are involved in all IT projects in an advisory capacity and to schedule and deploy the rollout of training for new applications. The team currently has 3 FTE IT Trainers and an IT Training Manager.
The wider IT team has around 40 employees who are responsible for the ongoing support and improvement to IT's offering to the Firm.
As an IT Trainer you will be required to deliver classroom training to delegates across all TLT sites, including Bristol, London, Manchester, Belfast, Glasgow and Edinburgh. We currently have two IT training rooms in Bristol, a single room in London and Glasgow and "pop-up" facilities in Manchester and Belfast. We also utilise Webinar technology to deliver training to those in remote locations to reduce the cost of delivering training and to make it more accessible
The training that we provide is a mixture of TLT's bespoke applications that have been developed in-house along with off-the-shelf applications, such as Microsoft Office. Our training combines the general usage of applications along with TLT's own procedures and policies when using our systems.
We also produce the user manuals, video demos, eLearning modules and other supporting documentation for all of our applications. These are all stored on TLT's intranet and we have the responsibility of managing our site on the intranet using Microsoft SharePoint.
The IT Training Team is heavily involved in the project work within the firm. We are represented on all IT project teams to assist with background information relating to current user working practices along with designing and implementing firm-wide roll-out plans for new and/or upgraded applications.
We maintain a record of all training needs for the firm which are established through a variety of means, such as new starter induction requirements, performance reviews, ad-hoc requests and project implementation. We manage our own IT Training calendar to schedule all of our courses. All of our records are fed back to the Learning & Development team to ensure an accurate training record of all employees is maintained.
We are involved in supporting users with IT related issues that occur from a lack of understanding or knowledge of how to use software, these issues will be escalated from the Service Desk and are identified through Trend Analysis from the Service Desk support calls.
As a member of the IT Training Team, you would be involved in all of these activities.
The Ideal Candidate
Our employees are talented people, distinguished by technical excellence, with a willingness to embrace team working and a passion for client service. You will be able to demonstrate a similar supportive, flexible and driven ethos and will be able to demonstrate the following:
We are looking an experience IT Trainer, able to manage constantly changing priorities while remaining calm and professional under pressure.
You as a Trainer
Creative - You are creative; always looking for new ways to keep your training fresh and accessible.
Learning approach - You have a natural approach to learning; able to explain technical concepts in a simple way.
Business oriented - You have a track record for creating and delivering technical training that you designed around your learners’ roles, needs and business processes.
Wider view - You see learning solutions with an eye for detail while always maintaining the wider view and business need.
Emotionally intelligent – You are emotionally aware; able to read customers and team members and respond appropriately at all times.
Presenter / Producer – You enjoy using both live and recorded video and webinars as a medium for delivering learning.
Experience of delivering IT Training in a classroom is essential for this role. Formal training qualifications are desirable (in particular CIPD, TAP and MOS) but we encourage applications from anyone who can demonstrate equivalent experience.
Application skills and experience
You must have an in-depth understanding of Microsoft Office 2010 however experience of Microsoft Office 2013 or 2016 would be a distinct advantage.
Previous experience of eLearning authoring, particularly using Adobe Captivate, would be an advantage.
Additionally, knowledge of the following software would is desirable:
• SOS Connect and/or Practice Manager
• SolCase or other business process application
• Interwoven/iManage or other document management system
• Interaction or other client relationship manager application
• BigHand Dictation or other digital dictation application
• QlikView or similar financial reporting application
Our research shows that our clients and our employees would describe us as energetic, entrepreneurial & driven.
TLT is committed to creating a diverse working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate.
We value our employees highly and we want you to feel valued. You will receive a competitive basic salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.
About the Company
We’re an ambitious UK law firm built around the needs of our high profile clients. With over 1000 employees and 100 partners across our six UK offices, we’ve grown considerably in the last three years – and so have our revenues. Open-minded? Definitively. Forward-focused? Absolutely. An energetic firm with an entrepreneurial, collaborative culture, we’re always looking to recruit highly talented individuals with the drive to succeed. So if you’re dynamic, determined and looking for a firm where you can develop your skills, join us and we’ll give you everything you need to thrive.