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Assistant Operations Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

Due to continued growth we are recruiting an Assistant Operations Manager for our Mortgage Enforcement Team in Bristol. Working flexibly between our head office and home you will be responsible for the day to day management of our client services team. 

In return we will invest in you. We want you to be successful. You will receive a bespoke, on-going training programme to ensure you develop your commercial and technical skills to allow you to deliver the varied workload to a high standard. As a member of our Support team you will be a vital part of our continued success. There isn't an "us and them" mentality and you will be recognised for your hard work and support.

Role Responsibility

As an Assistant Operations Manager your day to day remit includes:

  • Drive performance of supervisors and their teams
  • Finance - managing debt disbursements and client account balances
  • Ensure quality of work is maintained to the highest standards and the team is working to best practice and adopting recognised risk management procedures.
  • To carry out sampling reviews to include customer journey audits
  • Working on strategic projects as and when required
  • Identify and manage areas of risk
  • Building and maintaining client relationships

The Ideal Candidate

Our employees are talented people, distinguished by technical excellence, with a willingness to embrace team working and a passion for client service. You will be able to demonstrate a similar supportive, flexible and driven ethos and will have accumulated the following experience and skills:

  • Experience of managing an operation at team level excelling in the areas relating to people and work management
  • Demonstrates drive, able to manage a large workload with varying tasks
  • Self-starter and able to motivate others, creating a 'can do' environment
  • Energetic with a positive attitude which becomes infectious within the team
  • Able to take on a development project and deliver to tight timescales

TLT is committed to creating a diverse working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate. We welcome applications from people with disabilities and as a Disability Confident Employer, we are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on HR-Recruitment@TLTsolicitors.com 

Package Description

We value our employees highly and we want you to feel valued. You will receive a competitive basic salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

About the Firm

We’re an ambitious UK law firm built around the needs of our high profile clients. With over 1000 employees and 100 partners across our six UK offices, we’ve grown considerably in the last three years – and so have our revenues. Open-minded? Definitively. Forward-focused? Absolutely. An energetic firm with an entrepreneurial, collaborative culture, we’re always looking to recruit highly talented individuals with the drive to succeed. So if you’re dynamic, determined and looking for a firm where you can develop your skills, join us and we’ll give you everything you need to thrive.


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