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IT Infrastructure and Applications Analyst

Job Introduction

Reporting to the Infrastructure & Applications Manager, you will be a member of the Infrastructure & Applications team primarily responsible for Delivery of all IT infrastructure, platforms, enterprise applications and related services to the firm.


In return we will invest in you as we want you to be successful. You will develop your technical skills and receive a bespoke, on-going training programme to ensure you develop. As a member of our Infrastructure & Applications team, you will be a vital part of our continued success and you will be recognised for your hard work and support.

Role Responsibility

  • Providing Support and technical expertise to the firm, the firm’s clients and third-party suppliers during the required hours
  • Perform scheduled maintenance and support release deployment activities outside of standard business hours.
  • Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. Ensuring knowledge is kept up to date and in an available format.
  • Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services.
  • Working with the PMO, project teams and other team members to plan, test, implement technical requirements for all IT elements of projects as required by the IT Infrastructure & Applications Team Manager
  • Provide technical support to the 3rd-line team and IT service desk and acting as an escalation point for issues that require a greater in-depth knowledge to resolve them.
  • Ensure that technical documentation is kept up to date and will be familiar with the ITIL change control process.
  • Responsible for continued improvement of all IT Services, offering best practice guidance and monthly reporting showing system health and capacity management.
  • You will have experience in working in a business environment and have the ability to diagnose and resolve problems under pressure.  You will be a team player with excellent communication skills and be a creative solution finder.
  • Evaluate new technologies emerging and develop understanding to suggest new ways of working.

The Ideal Candidate

Our employees are talented people, distinguished by technical excellence, with a willingness to embrace team working and a passion for client service. You will be able to demonstrate a similar supportive, flexible and driven ethos and will have accumulated the following experience and skills:

  • Substantial experience in a similar technical role, with experience of the following:
  • Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems, Microsoft Office, Microsoft O365, Microsoft Exchange, Skype for Business, Active Directory, Group Policy, Intune etc.
  • Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc.
  • End-user compute security, including patching and anti-virus
  • Good understanding of LAN/WAN networking technologies and firewalls
  • Security incident response, diagnosis, resolution and remediation
  • Experience cloud/hybrid technologies, e.g. Azure, AWS, converged, hybrid and cloud services (IaaS, PaaS), managed services and applications (SaaS)
  • Experience in IT operational disciplines, e.g.:
  • Operating ITIL processes
  • SLA, OLA and KPI reporting and monitoring
  • Creating and maintaining procedural documentation
  • Hardware and software asset and Configuration Item management
  • A customer-focussed approach to the role:
  • Ability to multi-task and to organise self, team and others in a dynamic and fast paced environment
  • Effective inter-personal and communication skills
  • Taking responsibility, able to prioritise and act decisively in a crisis
  • Experience of working with ISO27001:
  • Implementing technical security standards and procedures
  • Participating in ISO27001 audits and developing/delivering remediation plans
  • Experience of working with Cyber Essentials Plus
  • Relevant certifications

TLT is committed to creating a diverse working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate. We welcome applications from people with disabilities and as a Disability Confident Employer, we are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on HR-Recruitment@TLTsolicitors.com 

Package Description

We value our employees highly and we want you to feel valued. You will receive a competitive basic salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

About the Firm

We’re an ambitious UK law firm built around the needs of our high profile clients. With over 1000 employees and 100 partners across our six UK offices, we’ve grown considerably in the last three years – and so have our revenues. Open-minded? Definitively. Forward-focused? Absolutely. An energetic firm with an entrepreneurial, collaborative culture, we’re always looking to recruit highly talented individuals with the drive to succeed. So if you’re dynamic, determined and looking for a firm where you can develop your skills, join us and we’ll give you everything you need to thrive.



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