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IT Trainer

Job Introduction

 

 

In return we will invest in you. We want you to be successful. You will receive a bespoke, on-going training programme to ensure you develop your commercial and technical skills to allow you to deliver the varied workload to a high standard. As a member of our Support team you will be a vital part of our continued success. There isn't an "us and them" mentality and you will be recognised for your hard work and support.

Role Responsibility

As an IT Trainer you will…
• Provide training on a mix of bespoke business systems (developed in-house at TLT) alongside familiar off-the-shelf packages, such as Microsoft Office.  Our training combines functional instruction with guidance on TLT processes and policies.
• Produce a range of tools to support a blended learning approach that is appropriate for busy legal professionals; from quick reference guides and instructional intranet pages, to video-based training, eLearning modules and manuals for all of our applications.  These are stored on our intranet (SharePoint) and maintained and kept up to date by the IT Training team.
• Lead our vision for point-of-need micro learning by creating quick tip videos for our IT Training vlog ‘Tech Tips TV’, and manage, program and train our exclusive in-house Chatbot. 
• Manage the IT Training delivery calendar, schedule courses, and maintain records of all training attendance.
• Support users with IT related questions; fielding not only ad hoc queries, but also working with the IT Service Desk to publish helpful tips, targeted at reducing Service Desk calls.
• Assist in the production and delivery of project based IT training.

The Ideal Candidate

As an IT Trainer you are…

 
  • Creative - Always looking for new ways to solve problems, and keep your training fresh and accessible.
  • Able to simplify - You have a natural approach to learning; able to learn technical concepts quickly and explain them in a simple way.
  • Business oriented - You have a track record for creating and delivering technical training that you designed around your learners’ roles, needs and business processes.
  • Aware on the wider view - You see learning solutions with an eye for detail while always maintaining the wider context and business needs. 
  • Emotionally intelligent – Able to ‘read the room’. You understand the nuances of what your customers, stake holders and team members are saying verbally and non-verbally, and respond appropriately.
  • A Presenter / Producer – You enjoy using video and webinars as a medium for delivering learning.
  • Cool under pressure – Able to manage changing priorities and unexpected challenges while remaining calm and professional at all times.
  
Your qualifications:  
 
Experience of delivering IT Training in a classroom is essential for this role.  Formal training qualifications are desirable (in particular TAP, CIPD and MOS) but we encourage applications from anyone who can demonstrate equivalent knowledge or experience.
 
Application skills and experience:
 
You have a deep understanding of Microsoft Office 2019 and Microsoft 365 suite would be a distinct advantage.
 
Previous experience of eLearning authoring, particularly using Adobe Captivate, would be an advantage.
 
Additionally, knowledge of the following software would is desirable:
  • SOS Connect / Practice Manager.
  • SolCase or similar case management software.
  • Microsoft Dynamics or similar ERP software.
  • iManage/Interwoven or similar document management system (DMS).
  • Interaction or similar client relationship manager software (CRM).
  • BigHand Dictation or similar digital dictation software.
  • DocuSign or similar digital signature software.

TLT is committed to creating a diverse working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate. We welcome applications from people with disabilities and as a Disability Confident Employer, we are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on HR-Recruitment@TLTsolicitors.com 

Package Description

We value our employees highly and we want you to feel valued. You will receive a competitive basic salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

About the Firm

We’re an ambitious UK law firm built around the needs of our high profile clients. With over 1000 employees and 100 partners across our six UK offices, we’ve grown considerably in the last three years – and so have our revenues. Open-minded? Definitively. Forward-focused? Absolutely. An energetic firm with an entrepreneurial, collaborative culture, we’re always looking to recruit highly talented individuals with the drive to succeed. So if you’re dynamic, determined and looking for a firm where you can develop your skills, join us and we’ll give you everything you need to thrive.

TLT LLP

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Salary Market Rate, Competitive
Frequency Annual
Job Ref TLT/TP/58732/2441
Contract Type Permanent
Closing Date 20 July, 2022
Job Category IT Support
Business Unit Information Technology (IT)
Location Flexible, United Kingdom
Posted on 20 June, 2022
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