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Office Assistant - Lender Sales

Job Introduction

To have responsibility for the team's administrative requirements and to ensure that work is carried out efficiently and within required timescales. Working as part of one of the four teams in the Banking and Lender Services Group providing legal services in connection with:
  • the volume sale of properties on behalf on lenders, brokers and receivers. 
  • the mortgage enforcement process on behalf of lenders
  • the remortgage process on behalf of individuals referred be lenders and brokers
  • the sale or purchase process on behalf of individuals referred be lenders and brokers
TLT’s Banking and Lender Services Group have an obligation to meet the expectations of our clients, as well as our regulatory obligations as set out by the Financial Conduct Authority and the Solicitors Regulation Authority, whilst also ensuring we treat all customers fairly. By treating every case individually and by assessing the customer's individual circumstances we will achieve the best outcome for both the customer and our client. 
TLT is committed to ensuring that fairness is at the centre of all we do. This includes, amongst other things, identifying and supporting potentially vulnerable customers, dealing with complaints in a sympathetic and professional manner, ensuring correspondence is clear and easy to understand, and ensuring we achieve good customer outcomes

Role Responsibility

  •  Filing at regular intervals
  •  To distribute post and action workflow requirements
  •  To support the case handler with administrative tasks and action work as delegated by team supervisor
  •  Provide telephone support and deal with client queries in case handlers absence
  •  Opening new instructions accurately and within service standards
  •  Telephoning agents and preparing relevant papers and documentation for case handlers
  •  General photocopying
  •  Taking cheques to bank at regular intervals
  •  Ensure work issues or problems are reported immediately to team supervisors
  •  Prepare outgoing post & DX for collection
  •  Collection of post from reception and distribution
  •  Hand Delivery of documents to Court Offices
  •  File closing

The Ideal Candidate

Our employees are talented people, distinguished by technical excellence, with a willingness to embrace team working and a passion for client service. You will be able to demonstrate a similar supportive, flexible and driven ethos and will have accumulated the following experience and skills:

 

  • To complete all allocated tasks within the required timeframe and to the required level of accuracy
  • To demonstrate satisfactory levels of literacy and numeracy
  • To write simple business letters
  • Effective record keeping
  • To have basic knowledge of and be able to use common functions of relevant computer applications with appropriate training
  • Effective telephone communication skills
  • Demonstrate high levels of data accuracy
  • Good attention to detail
  • Demonstrate a conscientious, 'can-do' attitude
  • Be client focussed
  • Be supportive of team members
  •  

TLT is committed to creating a diverse working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate. We welcome applications from people with disabilities and as a Disability Confident Employer, we are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on HR-Recruitment@TLTsolicitors.com 

Package Description

We value our employees highly and we want you to feel valued. You will receive a competitive basic salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

About the Firm

We’re an ambitious UK law firm built around the needs of our high profile clients. With over 1000 employees and 100 partners across our six UK offices, we’ve grown considerably in the last three years – and so have our revenues. Open-minded? Definitively. Forward-focused? Absolutely. An energetic firm with an entrepreneurial, collaborative culture, we’re always looking to recruit highly talented individuals with the drive to succeed. So if you’re dynamic, determined and looking for a firm where you can develop your skills, join us and we’ll give you everything you need to thrive.

TLT LLP

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