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Senior Business Support Officer

Job Introduction

We are recruiting for a Senior Business Support Office to join our Bristol office. You will be supporting the management of operational risk within the group ranging across various elements of the governance structure such as change and incident management, embedding policy compliance and managing and maintaining databases in the team along with a wider variety of FCA related activities.

In return we will invest in you. We want you to be successful. You will receive a bespoke, on-going training programme to ensure you develop your commercial and technical skills to allow you to deliver the varied workload to a high standard. As a member of our Support team you will be a vital part of our continued success. There isn't an "us and them" mentality and you will be recognised for your hard work and support.

Role Responsibility

As a Senior Business Support Officer your remit will include; 

  • Dealing with incoming enquiries from internal stakeholders and clients received by the Business Support Team in relation to Risk and Compliance to ensure expressions of dissatisfaction and complaints arising from BLSG are logged and managed to completion in an efficient, effective, and consistent manner
  • Ensuring that any issues arising from such expressions of dissatisfaction are managed as actions supporting the wider operational teams
  • Working with the Risk and Compliance Team in managing claims arising from the Group
  • Managing the local change management process supporting the operational teams
  • Assisting where necessary, in preparing and distributing accurate internal reports ensuring that the information contained in the reports are accurate
  • Assisting, where necessary, in preparing and distributing accurate external reports ensuring that the information contained in the reports are accurate
  • Keeping the Business Continuity Plans and Contact Information for operational teams up to date
  • Supporting with projects relating to FCA regulation and embedding principles into the culture of the operational teams

The Ideal Candidate

Our employees are talented people, distinguished by technical excellence, with a willingness to embrace team working and a passion for client service. You will be able to demonstrate a similar supportive, flexible and driven ethos and will have accumulated the following experience and skills:

  • Good use of It applications including excel
  • Strong attention to detail
  • Ability to communicate clearly issues to the client and stakeholders
  • Experience of working within a support team
  • Confident managing multiple requests simultaneously
  • Ability to work in a strict regulatory environment
  • Ability to prioritise work effectively to meet deadlines and work to SLAs
  • Ability to delegate confidently and effectively
  • Excellent team player
  • Methodical approach to work

TLT is committed to creating a diverse working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate. We welcome applications from people with disabilities and as a Disability Confident Employer, we are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on HR-Recruitment@TLTsolicitors.com 

Package Description

We value our employees highly and we want you to feel valued. You will receive a competitive basic salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

About the Firm

We’re an ambitious UK law firm built around the needs of our high profile clients. With over 1000 employees and 100 partners across our six UK offices, we’ve grown considerably in the last three years – and so have our revenues. Open-minded? Definitively. Forward-focused? Absolutely. An energetic firm with an entrepreneurial, collaborative culture, we’re always looking to recruit highly talented individuals with the drive to succeed. So if you’re dynamic, determined and looking for a firm where you can develop your skills, join us and we’ll give you everything you need to thrive.




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