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Senior Case Handler - Lender Sales

Job Introduction

We're recruiting for a Senior Case Handler to join the Lender Sales team in Bristol. Our Lender Sales deals with the sales of those properties that have been taken into possession. This role can be undertaken working from the office, home or a mixture of the two. 

In return we will invest in you. We want you to be successful. You will receive a bespoke, on-going training programme to ensure you develop your commercial and technical skills to allow you to deliver the varied workload to a high standard. As a member of our Support team you will be a vital part of our continued success. There isn't an "us and them" mentality and you will be recognised for your hard work and support.

Role Responsibility

As a Senior Case Handler your day to day remit includes:

  • Prepare witness statement and instruct agents
  • Check proceedings issued correctly
  • Taking responsibility for running own caseload as driven by case management system (Solcase)
  • Experience in checking both freehold and leasehold titles and reporting issue to clients
  • Dealing with a complex / non-standard caseload
  • Phone calls (client, internal and 3rd party)
  • E-mails (client, internal and 3rd party)
  • Ensure regular communication with Team  Manager regarding work related issues or problems which should be reported immediately and escalated if necessary.
  • Suggesting to Team Managers improvements to the system and identifying problems
  • In the absence of the Team Managers, taking responsibility with the other Senior Case Handlers and Case Handlers for ensuring that the workflows are printed and actioned together with daily post.
  • Ensure billing is accurate and action unbilled disbursements accordingly
  • Supporting the Team Manager by accepting any delegated tasks
  • To demonstrate an ability to cope with changing levels of workloads.

The Ideal Candidate

Our employees are talented people, distinguished by technical excellence, with a willingness to embrace team working and a passion for client service. You will be able to demonstrate a similar supportive, flexible and driven ethos and will have accumulated the following experience and skills:

  • To have at least 18 months relevant experience
  • Experience in checking both freehold and leasehold titles and reporting issue to clients
  • Experience at drafting documents
  • Experience at providing structured advice to a client on a legal or procedural issue
  • Confident at researching and interpreting cases/legislation and a competent user or Lexis and Westlaw
  • Experience of shared ownership (Homebuy schemes, Housing associations and shared ownership housing)
  • To demonstrate a natural empathy/affinity with Clients and a good telephone manner, with a clear diction.
  • To be able to type and be computer literate.
  • To have competent numeracy and spelling skills.
  • To be able to demonstrate proactivity and attention to detail.
  • To demonstrate organisational and time management skills.
  • To demonstrate a willingness to learn and develop in the role.
  • To demonstrate the ability to ask for assistance when required.
  • To demonstrate a willingness to help and assist all members of the team
  • To demonstrate an ability to cope with changing levels of workloads.



TLT is committed to creating a diverse working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate. We welcome applications from people with disabilities and as a Disability Confident Employer, we are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on HR-Recruitment@TLTsolicitors.com 

Package Description

We value our employees highly and we want you to feel valued. You will receive a competitive basic salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

About the Firm

We’re an ambitious UK law firm built around the needs of our high profile clients. With over 1000 employees and 100 partners across our six UK offices, we’ve grown considerably in the last three years – and so have our revenues. Open-minded? Definitively. Forward-focused? Absolutely. An energetic firm with an entrepreneurial, collaborative culture, we’re always looking to recruit highly talented individuals with the drive to succeed. So if you’re dynamic, determined and looking for a firm where you can develop your skills, join us and we’ll give you everything you need to thrive.



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