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Senior Client Engagement Manager - Part Time Job Share (9m FTC)

Job Introduction

You have the opportunity to join a genuinely client-centric law firm that advises many of the UK’s leading businesses and public sector organisations. You will be responsible for developing a number of our most significant client relationships and influencing the direction of our Client Programme strategy.

You will help shape our Key Account and Client Listening Programmes and share your knowledge through our Client Relationship Partner Forum.   The role also involves working closely with our FutureLaw team to align us to our clients’ businesses, their ways of working and future needs.

This is a client-facing role, working with Client Relationship Partners and their client teams to develop deeper, stronger relationships and deliver profitable growth. You will be supported by a Client Development Executive and business services professionals from across our BD, FutureLaw, Knowledge Management, L&D, ED&I, Sustainability, Risk and IT teams.

This is a job share position working 2.5 days per week (the exact hours are flexible) on a 9 month fixed term contract basis. 

Role Responsibility

The role - internally

  • Create and deliver strategic client development plans, working closely with Client Relationship Partners and their teams.
  • Run regular, output-focussed client team meetings to share knowledge, identify opportunities for cross-selling and put forward and plan client development activities.
  • Share relationship investment, service delivery and client development best practice.
  • Use our client intelligence portal and CRM system to share client insights, tools and best practice.
  • Work with the Head of Client Development to shape and develop the firm’s Client Listening Programme.
  • Support the accountability and governance of the Client Engagement Programme through regular reporting and client reviews.
  • Share the work we are doing with our clients across the firms through internal communications channels.

 

The role - externally

  • Help to broaden the relationship across the client’s business and across TLT in order to institutionalise client relationships.
  • Map client relationships to identify gaps where the firm can deepen and grow relationships.
  • Play a key role in TLT’s Client Listening Programme, including conducting client feedback.
  • Identify issues that are of importance to our Key clients and develop hot topics and legal/sector insights, giving the TLT teams reasons to engage further with clients.
  • Manage regular Relationship Review meetings, including research, setting agendas, drafting relationship review reports and managing the follow up actions.
  • Actively build your own network of client relationships with Panel Managers, Procurement, PAs, etc.
  • Lead on panel reviews for clients in the programme and share relevant client information with those working on other sales opportunities.
  • Promote the work we are doing with our clients through external communications including our website, social media channels and PR activity.

The Ideal Candidate

Our employees are talented people, distinguished by technical excellence, with a willingness to embrace team working and a passion for client service. You will be able to demonstrate a similar supportive, flexible and driven ethos and will have accumulated the following experience and skills:

  • Excellent interpersonal and relationship building skills - gains respect and credibility quickly
  • Proven track record of client management / business development within a professional services environment
  • Knowledge of our seven key industry sectors would be advantageous
  • Enthusiastic, confident, pro-active, persistent and robust
  • Good organisational skills – able to multi-task, strong time management skills
  • Financially literate
  • Able to work well under pressure and drive through major projects to completion
  • Able to understand wider business issues and develop new ideas to add value to the client development / BD process
  • Good humoured and positive outlook
  • Graduate or equivalent

TLT is committed to creating a diverse working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate. We welcome applications from people with disabilities and as a Disability Confident Employer, we are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on HR-Recruitment@TLTsolicitors.com 

Package Description

We value our employees highly and we want you to feel valued. You will receive a competitive basic salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

About the Firm

We’re an ambitious UK law firm built around the needs of our high profile clients. With over 1000 employees and 100 partners across our six UK offices, we’ve grown considerably in the last three years – and so have our revenues. Open-minded? Definitively. Forward-focused? Absolutely. An energetic firm with an entrepreneurial, collaborative culture, we’re always looking to recruit highly talented individuals with the drive to succeed. So if you’re dynamic, determined and looking for a firm where you can develop your skills, join us and we’ll give you everything you need to thrive.

TLT LLP

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